American Categorical International Enterprise Journey (GBT) has revealed a report that examines what is required to make rail a greater possibility for enterprise travellers.
Developed with rail stakeholders from the UK and Europe, together with Rail Supply Group and key long-distance and worldwide practice working firms, Let’s go by train identifies areas the place trade collaboration could make it simpler for firms to make better use of rail as enterprise journey restarts.
The report explores the advantages that rail can supply enterprise journey – together with comfort, consolation and decrease carbon emissions than air journey, serving to firms obtain their sustainability targets.
Because the financial system begins to get well, practice working firms and station operators can present the great hygiene and security protocols that can reassure returning travellers.
Nonetheless, the report finds a number of areas the place rail doesn’t meet enterprise traveller expectations.
Rail content material is just not at all times accessible on company reserving instruments, making it more durable for travellers choose the practice for his or her journey.
Rail fares will be complicated and rigid.
When disruptions happen, poor availability of knowledge can frustrate travellers and make it tough to make different journey preparations.
Many of those points stem from the fragmented construction of the rail trade, which has usually hindered system-wide enhancements.
The report spotlights an absence of information sharing and difficulties accessing real-time, constant data as key issues.
It concludes with 5 precedence areas, recognized by the knowledgeable contributors, the place the rail trade can work in live performance to speed up the supply of buyer expertise enhancements.
Jason Geall, GBT vice chairman and regional normal supervisor, northern Europe, stated: “Rail needs to be on the coronary heart of enterprise journey within the UK – it will get a lot proper, by way of comfort, traveller expertise and greener journey.
“GBT needs to work with our trade companions within the UK, and internationally, to deal with the gaps within the buyer expertise and make rail a very compelling proposition for firms and their travellers.
“As enterprise exercise begins to select up in 2021, rail can play a central function within the restoration.”