Bartlomiej Mart, normal supervisor at Ascott Rafal Olaya Riyadh tells Breaking Journey Information how he has reshaped operations in response to the Covid-19 pandemic.
Breaking Journey Information: What operational modifications have you ever applied at Ascott so as to proceed working by the pandemic?
Bartlomiej Mart: As a part of the celebrated Ascott portfolio, we at Ascott Rafal Olaya Riyadh have been a part of the implementation of a fast, environment friendly, and efficient counter technique, giving us a head-start out there.
From the very early phases, the safety and security of our friends and workers grew to become our utmost precedence.
Worldwide and native authorities well being and hygiene protocols have been applied.
Concurrently, the Ascott globally introduced numerous initiatives together with Ascott Cares, contactless check-in and check-out, digitalised companies, together with lodging initiatives, together with work-from-home areas.
Ascott’s world group additionally successfully launched the Ascott Star Rewards App final 12 months, the model’s loyalty program, selling safer and smarter methods for friends to e-book, redeem and keep linked with Ascott wherever they’re.
From the property standpoint, what was most commendable was the dedication and unity of my groups who considerably contributed to the general success of the disaster administration.
At the moment, I can proudly state that the proactive measures taken then, have laid strong foundations for our regular stability out there by 2020, and is being carried ahead in 2021 amid the underlying pending uncertainties.
BTN: What has been your method to tackling the worldwide journey restrictions, particularly the continually shifting journey corridors?
BM: World journey restrictions are past our management.
Nevertheless, what we are able to management is the ‘quick strategic response’ to those conditions.
Our groups have been totally devoted in guaranteeing to at all times keep updated.
In the mean time, as a serviced residence regardless that virtually 70 per cent of our friends’ demographic is the lengthy keep base, we at the moment are additionally specializing in home tourism.
Our superb location within the coronary heart of the capital of the Saudi Arabia, and a status for providing world-class hospitality, staycations labored pretty nicely for us.
Concurrently, our sturdy gross sales groups have been pushed to reignite and construct rapport with company accounts, growing engaging packages to spice up the footfalls.
Being versatile, supportive, and empathetic with circumstances comparable to border closures and flight cancellations additional helped to uplift the boldness of our friends.
BTN: Why is collaboration throughout the worldwide journey business important to navigating the post-pandemic panorama?
BM: Some of the essential learnings from the pandemic was the significance of team-effort.
I consider the silent collaboration inside the business is what’s going to assist all of us thrive by it.
We should change into extra alert, revolutionary, and strategic, as a result of journey is inevitable, and so is the will to discover alternatives.
One different vital side that can’t be negated, is that the patron drives enterprise.
As hoteliers, we have to collectively perceive buyer behaviours and consumption patterns, which have been altered because the pandemic.
Tourism is just not pushed by one resort model or property alone; it’s an accumulation of belief and confidence that’s collectively constructed by the business to reshape the journey sector in a secure and sustainable method.
BTN: What developments in journey and tourism do you see rising within the aftermath of the disaster?
BM: As a part of the brand new regular, we’ve got already witnessed the viral ‘work-from-home’ pattern.
A part of this, was additionally the rise in demand for secure, complete, and work savvy properties.
Ascott’s long-stay sustainable enterprise mannequin and the implementation of strategic improvements like our world digitalisation efforts provided friends the proper house for work and residential.
Our flats function separate dwelling and eating areas with totally practical kitchenettes, whereas the property additionally affords leisure and enterprise facilities for friends.
From a property viewpoint, we proceed our efforts to coach our workers to answer disaster conditions and undertake new methods to method potential friends.
Presently, there are lots of alternatives to benefit from, which makes it a really fascinating and dynamic surroundings to be in.
Issues are nonetheless evolving with the current improvement of well being passports in numerous international locations in addition to growing native ‘staycation’ demand.
Service personalisation and versatile method to cancellation insurance policies additionally want consideration.
BTN: Have you ever had any constructive modifications in your personal outlook in response to the disaster?
BM: As a part of a world model, we’re assured to adapt and cope even within the midst of a pandemic.
The Ascott Cares initiative allowed us to remain in examine on our laws, with a set of detailed tips and protocols for our workers, friends, and distributors.
Amongst different vital actions to say, can also be the truth that we have been the primary serviced residence in Riyadh to obtain the accredited Bureau Veritas label.
This label is awarded to companies who’ve applied insurance policies and procedures aligned with native regulatory necessities, good hygiene, well being, and security practices with help mitigation of the unfold of SARS – CoC-2 (the reason for Covid-19).
Discover out extra in regards to the property on the official website.