Situated within the historic metropolis of Lagos, Cascade Wellness Resort enjoys a breath-taking cliff-top setting with unrivalled ocean views. Right here Silvana Pombo, common supervisor of the property, outlines her strategy to tackling the challenges of the previous yr.
Breaking Journey Information: What’s the present standing of operations at Cascade Wellness Resort? And what modifications did you implement as a way to proceed working through the pandemic?
Silvana Pombo: Cascade Wellness Resort is at present working with self-catering residences, with no different providers opened.
We’re getting ready to reopen regularly in April, in line with the present scenario.
Throughout the pandemic, we now have adjusted our providers, in keeping with the well being and security authorities, which represented further cleansing procedures, decreasing the restaurant’s capability, and so on.
Primarily, we labored to guarantee that our company felt protected, in addition to sustaining the standard of providers anticipated.
The problem is to establish the stability between the consolation and number of providers anticipated in a five-star resort, and the security required by this new actuality.
BTN: With the resumption of worldwide journey fortunately again on the horizon, how do you see the subsequent yr mapping out for you?
SP: We’ve excessive expectations for the summer season, we count on a related share of last-minute demand, which suggests a terrific flexibility of the workforce and excessive degree of teamwork, to take care of our requirements.
The primary semester will nonetheless be extremely affected by the pandemic, however we imagine the summer season will carry us some hope.
Visitors are eager for holidays and we belief that Portugal, and particularly the Algarve, will likely be one of many prime locations.
BTN: Describe the lockdown expertise within the Algarve, and the way did this evaluate to regular instances.
SP: Algarve is a area the place we are able to discover strolling or operating choices close to nature, even throughout lockdown, which helps to face this actuality with some emotional stability.
That’s the reason there are households from different nations selecting to do the lockdown within the Algarve.
BTN: Why is collaboration throughout the worldwide journey business important to navigating the post-pandemic panorama?
SP: The post-pandemic will likely be a time to study collectively, to share experiences, even to fail collectively.
We’re all studying daily what to do higher, the place to go, discover out which modifications will keep without end, and which aren’t.
It’s essential that this development is finished with a typical purpose to organize us for future conditions, to be stronger collectively.
BTN: Have you ever had any constructive modifications in your individual outlook in response to the disaster?
SP: In each disaster, we’re compelled to be higher, to turn out to be extra artistic, to re-invent ourselves. I imagine at the moment I’m able to reply sooner and higher to future conditions, as I do know now, that my workforce is 200 per cent targeted on our targets.
We discovered new choices of providers, new methods of saving and new methods to supply a memorable keep to our company.
As a pacesetter, I turned extra targeted.
In each problem, I turned extra conscious of the workforce’s response to the conditions and acknowledged the true potential of Cascade Wellness Resort.
We exceed ourselves in 2020 and we count on to take action this yr.