Lengthy thought of an business chief within the Center East, Etihad Airways has been recognised with a sequence of high accolades by voters on the World Travel Awards.
However this was simply the most recent in a sequence of wins, with Breaking Journey Information right here inspecting what separates the provider from its opponents in quite a few classes.
First up, Etihad was honoured with the title of World’s Leading Airline Lounge – First Class this 12 months, and it’s straightforward to see why.
When visiting Abu Dhabi Worldwide Airport, company visiting the first-class lounge can select from dishes impressed by the Center East and the locations Etihad flies to.
There’s additionally an opportunity to sit on the function bar and luxuriate in a drink from the Etihad cellar.
For the extra lively, why not take pleasure in a refreshing exercise within the health room earlier than a flight?
For the actually elite, these flying within the Residence, a private, unique, lounge is on the market inside the wider first-class space.
With security on the forefront of all people’s thoughts in 2020, the provider additionally not too long ago launched ‘Etihad Wellness,’ an expanded and extra complete well being and hygiene programme.
This builds on the stringent measures already put in place by the airline to take care of Covid-19.
The programme might be championed by the introduction of specifically educated Wellness Ambassadors, a primary within the business, who will present important journey well being data and care so company can fly with higher peace of thoughts.
Etihad Wellness initiatives might be communicated by an easy-to-use on-line information highlighting the excessive requirements of cleanliness, well being and hygiene being utilized at each stage of the shopper journey.
This consists of culinary hygiene on the airline’s catering amenities and meals testing laboratory, plane cabin deep-cleaning, check-in, well being screening, boarding, inflight expertise and product, crew interplay, arrival, and floor transportation.
Complete data on these journey well being and hygiene measures is on the market here.
All Wellness Ambassadors will bear particular coaching on the coaching amenities in Abu Dhabi, and on-line.
Tony Douglas, group chief govt officer, Etihad Aviation Group, mentioned: “Offering for our company, and their wellbeing, is one among Etihad’s core values, and now we have a accountability to guard them, to maintain them absolutely knowledgeable, and to supply even higher ranges of real heat and private care.
“We should assure they will journey assured within the data that now we have each facet of their journey with us lined, whereas nonetheless offering a top-quality journey expertise.
“The Wellness Ambassadors will play an necessary position in delivering this.
“For us it isn’t merely about coping with a brand new regular – this stage of real and progressive buyer care has all the time been a part of Etihad’s DNA since our inception.”
This dedication to onboard security performed a task within the number of Etihad for the title of World’s Leading Airline – Customer Experience.
Whereas the airline has lengthy been recognised for its dedication to luxurious journey, leaders have this 12 months been in a position to refocus on Covid-19 safety, in step with passenger expectations.
As one other instance, Etihad earlier this 12 months rolled out an progressive new protecting put on for First and Enterprise class company.
As a part of Etihad Wellness, premium passengers will obtain a snood fashion facemask to be used all through their journey and past.
The comfortable reusable snood has been handled with MicrobeBarrier cloth therapy, a broad-spectrum antimicrobial therapy, laboratory examined and confirmed to cut back the presence of germs in materials.
With this long-lasting protecting layer, the snoods are washable and reusable, making them environmentally pleasant.
Travellers can select to put on the snood round their neck like a shawl and when in shut proximity to others, pull it up over their mouth and nostril to guard themselves and people round them.
Made out of light-weight, breathable and stretchy jersey cloth, the snood is snug and ideally suited for journey as a result of it may be simply slipped on and off as wanted.
The security, well being, and wellbeing of Etihad’s company is the airways high precedence, throughout and past the flight.
The MicrobeBarrier handled snood is without doubt one of the many initiatives the airline has launched to create a more healthy and cleaner setting.
After all, it isn’t all doom and gloom – flying can nonetheless be enjoyable!
Etihad takes this to the following stage, with company provided numerous choices for leisure throughout a flight.
Fliers can take leisure into their very own palms with E-BOX Stream – a brand new inflight leisure app.
Watch motion pictures or TV, take heed to music or learn magazines – straight to a private gadget.
Or sustain with the most recent information and keep watch over our transferring map as you fly.
E-BOX Stream is on the market on the Airbus A320 and A321 narrow-body plane, whereas on the remainder of the fleet, company can take pleasure in E-BOX on the in-seat display.
Have a look here to see what’s on this month.
If studying is extra your factor, Etihad has partnered with PressReader to carry company award-winning journalism and galvanizing tales from the around the globe.
Travellers can select from hundreds of free newspapers and magazines in their very own language to learn earlier than, throughout and even after a flight.
Obtain the PressReader app and save your favourites to your cellphone or pill from 30 hours earlier than your flight – look out for the PressReader notification whenever you verify in on-line.
Lastly, Etihad can preserve youngsters busy with the most recent children’ motion pictures, TV reveals and video games on board.
The parental lock function additionally signifies that dad and mom can management what your little flyers are watching.
Lastly, Etihad was honoured with the trophy for World’s Leading Airline – Inflight Service, reflecting a dedication to exceed visitor expectations whichever cabin they fly in.
Within the Residence, on board the A380, company can step right into a luxurious three-room condominium within the sky.
Designed for as much as two company, the power options an en suite bathe room, personal bed room and separate residing space.
A VIP journey concierge and devoted staff will deal with every part for you, out of your chauffeur-driven limousine to your individual personal airport lounge.
In First Class, Etihad gives a time and place to name your individual.
Travellers are welcomed to a personal suite, the place they will unwind with a drink in a leather-based armchair whereas crew put together your mattress.
Select when and the way you want to dine with an in depth a la carte menu and boutique wine listing.
In Enterprise Class, it’s time for an expertise as particular person as you might be.
Earlier than a flight, take time for your self in one of many lounges then fast-track to your seat with precedence boarding.
When it’s time to relaxation on board, recline your chair to a fully-flat mattress. Hungry? Dine any time you select.
Lastly, in Financial system Class, select your favorite seat then get snug with full-size blankets and loads of house.
Change on with hours of on-demand leisure or change off and luxuriate in complimentary meals and drinks on each flight.
Surf or stream with cell connectivity or keep updated with dwell TV and information.
Take a 3D tour of all 4 Etihad cabin courses here.
Whichever class you might be flying in, Etihad has prolonged its digital attain with an replace to its cell utility for Android, Apple and Huawei smartphones, enabling company to handle their journey with even higher ease.
New key options permit company to buy upgrades or different extras, use Etihad Visitor Miles as a type of cost or select from ten different cost choices, together with Journey Financial institution, which have been added to the reserving movement.
Frank Meyer, chief digital officer, Etihad Airways mentioned: “To extend flexibility in the course of the coronavirus pandemic, we established Journey Financial institution, an account which company can use for future redemption on flights.
“With the brand new app, company are actually in a position to ebook their subsequent flight with journey credit they’ve saved whereas being unable to fly on account of journey restrictions.
“As we attempt to make journey as handy as attainable, this can be a step ahead in our innovation technique.”
The refreshed cell app is straightforward to make use of and permits company to handle their particulars, ebook flights with voice search and enrol into the airline’s loyalty programme, Etihad Visitor.
Uber and Google Maps are actually additionally built-in into the app to direct travellers to and across the airport.
If the standing of a flight ought to change, an replace is mechanically pushed to company by the app.
Because the United Arab Emirates’ nationwide provider, Etihad Airways is without doubt one of the world’s main airways, acclaimed for its unparalleled service, business main cabins and real Arabian hospitality.
Discover out extra on the official website.