BTN interview: Thomas Lennartz, vice chairman, gross sales and shopper expertise, Quark Expeditions | Focus

BTN interview: Thomas Lennartz, vice president, sales and client experience, Quark Expeditions | Focus

Having been recognised as one of many best-in-the-business by voters on the World Journey Awards, Breaking Journey Information right here chats with Thomas Lennartz, vice chairman for gross sales and shopper expertise with Quark Expeditions, to search out out extra

Breaking Journey Information: Congratulations – Quark Expeditions has been honoured with the title of World’s Leading Specialist Cruise Line on the World Travel Awards. How does it really feel to have taken the celebrated honour?

Thomas Lennartz: We’re honoured to have gained the award for the World’s Main Specialist Cruise Line as a result of it reaffirms the guest-focused course we selected to observe 30 years in the past once we grew to become the first-ever expedition firm to take shopper travellers to the North Pole.

Our dedication to our company, to take them past the following horizon within the Polar areas, to create life-changing transformational experiences that nobody else can, to proceed being the Chief in Polar journey… this was our visitor dedication 30 years in the past and stays our dedication as we speak.

The launch of our game-changing ship Ultramarine is yet one more instance of our dedication to our passengers.

This award signifies we’re nonetheless fulfilling the desires of our polar company.

BTN: How will the trophy and title assist to advertise the model to a worldwide hospitality viewers?

TL: At a time when international travellers have questions and considerations about journey, this trophy and, particularly the title iself, the World’s Main Specialist Cruise Line, will give company peace of thoughts and confidence that polar journey is safer than ever.

Quark Expeditions, with the launch of our industry-leading SAFE Covid Journey Coverage, is but once more on the forefront of secure, life-changing expedition journey.

BTN: What modifications can we count on to see onboard Quark Expeditions vessels as they return to service within the wake of the Covid-19 shutdown?

TL: Quark Expeditions has unveiled essentially the most complete, traveler-focused Covid-19 coverage within the journey {industry}.

Quark Expeditions SAFE Covid Journey Coverage not solely safeguards the traveler’s well being in opposition to Covid-19 and secures their greenback funding – providing a stage of safety and money-back assure unparalleled within the aggressive journey market – it ensures each visitor’s polar expertise is loved to the fullest, with out compromise.

Integral to our efforts to stop Covid-19, Quark Expeditions has secured the cutting-edge FRANKD fast onsite testing equipment to guard our company and crew from Covid-19 when regular operations resume in Could.

The FRANKD fast onsite testing equipment is a breakthrough within the fight in opposition to Covid-19. This environment friendly and speedy testing equipment will permit the Quark Expeditions crew to:

  • Obtain outcomes inside 30-60 minutes of every Covid-19 take a look at.
  • Determine contaminated people, even asymptomatic and pre-symptomatic carriers.
  • Guarantee all company take a look at unfavourable for Covid-19 earlier than boarding our ships.

The SAFE Covid Journey Coverage stands for:

  • State-of-the-art Testing & Well being Protocols – Along with securing the FRANKD fast onsite testing equipment to stop Covid-19 outbreaks on ships, Quark
    Expeditions has rigorously enhanced all sanitization procedures.
  • Anytime Cancellation & Rebooking – This best-in-class cancellation and rebooking coverage permits vacationers to rebook proper as much as the day of departure with a money-back assure and versatile rebooking choices.
  • Free from Crowds within the Polar Areas – Pure social distancing is a part of life within the distant, and unpopulated Polar Areas—making the Arctic and Antarctic the perfect locations to be at a time when location issues most. Friends can take consolation figuring out that during their expedition, they’re solely interacting with their fellow pre-screened passengers and Quark Expeditions employees.
  • Expertise is not going to be Compromised – Quark Expeditions has at all times been dedicated to delivering transformational polar adventures, and this coverage ensures there aren’t any sacrifices within the visitor expertise, onboard facilities or immersive excursions.

BTN: With Covid-19 vaccines now being rolled out around the globe, is there hope the market can return to one thing like regular in 2021?

TL: The urge to journey has not diminished within the least. If something, Covid-19 has compounded the will to discover distant polar locations and hunt down new experiences.

That is evident within the requests we at Quark Expeditions proceed to obtain from individuals who dream of seeing polar bears, penguins and whales within the polar wilderness—and within the bookings from adventure-seekers who wish to go kayaking within the Antarctic, heli-hiking in Greenland and Zodiac cruising in Spitsbergen.

With the implementation of Quark Expeditions SAFE Covid Journey Coverage, company not solely have renewed hope for future journey—however renewed confidence based mostly on the concrete, trust-worthy info on the coronary heart of our coverage. 

Within the phrases of Andrew White, president of Quark Expeditions: “Quark Expeditions has at all times put our vacationers first. There has by no means been a greater time to find or rediscover the Polar Areas. We would like our company to really feel assured their cash is secure, their well being is in the perfect, most certified arms, and that their expedition expertise will surpass their wildest expectations.”

Extra Info

Quark Expeditions, the chief in Polar adventures, has been exploring the Polar areas since 1991.

The corporate is a member of the Travelopia Group, the most important assortment of journey manufacturers completely targeted on specialist journey on this planet.

Discover out extra on the official website.

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