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CAA extends ATOL credit score word scheme till finish of the yr | Information

CAA extends ATOL credit note scheme until end of the year | News

The Civil Aviation Authority (CAA) has introduced the ATOL refund credit score notes scheme might be prolonged till the tip of the yr.

In July, the ATOL scheme introduced, following affirmation from the division for transport, that refund credit score notes issued for cancelled ATOL protected bookings on account of Covid-19 could be protected.

Initially, this safety utilized to refund credit score notes issued between March 10th and September 30th this yr.

Nonetheless, the scheme is as we speak in a position to announce that ATOL safety for refund credit score notes has been prolonged to cowl any issued between the beginning of October and December 31st.

Customers are entitled to a money refund if a refund credit score word will not be appropriate for them and have the best to trade their refund credit score word for money at any level.

Nonetheless, because the ATOL safety for his or her refund credit score word will expire on the September 30th subsequent yr they need to redeem or trade for a refund earlier than this date.

Paul Smith, client director on the UK CAA, mentioned: “Whereas customers who’ve had their holidays cancelled are entitled to a full money refund, some could select to simply accept a refund credit score word.

“In gentle of the continued affect of the coronavirus pandemic on journey, the choice to increase ATOL safety for refund credit score notes will strengthen client confidence and permit for ATOL holders to proceed to supply them in good religion to their clients.”

He added: “Journey companies ought to be sure that if they provide their clients vouchers or refund credit score notes after December 31st they embody within the provide clear info as to what safety, if any, applies.”

Extra Info

Additional particulars of any circumstances will be discovered on the CAA website.



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