Etihad Airways is ready to embark on a significant digital transformation following the signing of a landmark multi-year take care of Amadeus.
As a part of the deal, Etihad will implement the complete Amadeus Altéa PSS suite, together with internet reserving, income administration and merchandising, knowledge administration and passenger servicing options.
These expertise merchandise can be customised for Etihad over the approaching years and can enhance the expertise of visitors, workers, journey brokers, Etihad Visitor members and company clients.
Visitors will see new internet and cell channels powered by Amadeus Digital Expertise suite, providing the only consumer expertise potential to buy flight tickets and handle bookings.
Superior retailing capabilities can be developed collaboratively utilizing machine studying to offer visitors with bespoke choices and personalise their journey expertise.
To modernise retailing capabilities throughout gross sales channels, Etihad has additionally signed for Amadeus Altéa NDC (New Distribution Functionality) and can work with Amadeus to distribute personalised journey presents to visitors.
Etihad will make its full vary of NDC presents out there to Amadeus journey sellers, permitting brokers to see the options of Etihad’s award-winning product extra transparently and the ancillaries that may be purchased.
Mohammad Al Bulooki, chief working officer, Etihad, stated: “The aviation trade goes by means of a digital revolution, and Etihad Airways is dedicated to staying on the forefront of that change.
“With Amadeus as a associate, Etihad’s visitors will have the ability to get pleasure from the perfect consumer expertise potential as they ebook and handle their flights, with the power to customize their journey to an unprecedented degree.
“Etihad can be excited to push NDC ahead as a way to supply a a lot richer, related and dynamic purchasing expertise to our commerce companions, and Amadeus is the proper associate to assist that technique.”